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Known
Bugs |
|
Bugs by Area:
Portfolio | Annotate | Graphs | Data/Quotes | Discuss
Portfolio
| Portfolio
Build: |
| Bug: |
Entry
form is cleared if you use back button to correct format error. |
| Affects: |
Internet Explorer
(All Platforms/Versions) |
| Solution: |
Use
Netscape, be careful to use correct format for date. |
| Portfolio: |
| Bug: |
Duplicate
portfolios being created, unable to delete. |
| Affects: |
All Users |
| Solution: |
Duplicate
drops out of the system in a day or so, so problem should correct
itself. If it does not please contact ClearStation support. |
| Bad
Ticker Symbols : |
| Bug: |
Can
not close/modify/delete de-listed or incorrect symbols |
| Affects: |
All Users |
| Solution: |
Email
ClearStation Support with your username and the symbol —we can
delete it. |
| Can not add new postions or modify:
|
| Bug: |
A # sign in the portfolio name will prevent the addition of new positions and the modification of current postions |
| Affects: |
All Users |
| Solution: |
Use the link to rename a portfolio (found on the main portfolio page) to remove the # sign from the portfolio name. The problem portfolio will be fixed.
|
Annotate
| Missing
Annotation Dots: |
| Bug: |
Open/close
annotation dots do not appear |
| Affects: |
All Users |
| Solution: |
Behavior
of this bug is erratic – dots appear sporadically. May or may
not show up in time. No fix. |
| Missing
Annotation Lines: |
| Bug: |
Support/resistance/trend
lines do not show up |
| Affects: |
All Users |
| Solution: |
Re-start your
browser, log in and annotations should show up. |
| Bad
Annotation Lines: |
| Bug: |
Annotation lines
draw in the wrong place/unable to change |
| Affects: |
All Users |
| Solution: |
No known fix |
Graphs
| Broken
Indicator Graphs: |
| Bug: |
No indicator
graphs, stopped indicator graphs, “not enough data to generate
graphs” |
| Affects: |
All Users |
| Solution: |
Email ClearStation
Support with the symbol and we should be able to get them back on
track. |
Data/Quotes
| De-listed
or Incorrect Symbols: |
| Bug: |
Cannot
close/modify/delete de-listed or incorrect symbols. |
| Affects: |
All Users |
| Solution: |
Email
ClearStation Support with your username and the symbol —we can
delete it. |
| Missing
Intraday Data: |
| Bug: |
No intra-day
data for GX,CHS, SRZ, CVH, KG |
| Affects: |
All Users |
| Solution: |
Please let us
know if there are any other symbols to add to this list. |
| Corporate
Action: |
| Bug: |
Symbol changes—esp
the addition/deletion of E, mergers, splits, name changes, exchange
changes, delistings are missed by the data base or done incorrectly. |
| Affects: |
All Users |
| Solution: |
Corp action events
for BB stocks are common and there is not much we can do. We do run
a program weekly to update missed actions, so if it can be fixed,
it will be fixed automatically in a week or so.
In the event of a missed split, merger or name change on an exchange
traded stock, please send an email to bring it to our attention. |
| Incorrect
Company Data: |
| Bug: |
Incorrect data
on a company in the profile page |
| Affects: |
All Users |
| Solution: |
We get all of
our technical and fundamental information on stocks from our feed
providers: S&P Comstock, Zacks, Vickers, PR Newswire, Bizwire,
MarketGuide, and Briefing.com. We publish the information they provide
without alteration. If you find erroneous data about your company
on our site and wish to have it corrected, you must contact the provider
of the information. |
| Prices not updating - Penny stocks |
| Bug: |
Prices stop updating after a stock is delisted from NASDAQ |
| Affects: |
All Users |
| Solution: |
We are working on this bug, but do not know when we can get our penny stock price feed back on track. |
| Prices not updating - Mutual Funds |
| Bug: |
Prices not always updated at the end of the day |
| Affects: |
All Users |
| Solution: |
We are working on this bug, and hope to have it fixed shortly. |
| Decimal place error in prices |
| Bug: |
Prices are off by a factor of 10 or 100 due to a decimal place error. |
| Affects: |
All Users |
| Solution: |
Email us with the symblol and we can get it corrected. |
Discuss
| Navigation
Error (Back Button): |
| Bug: |
Using back button
when viewing posts by member results in a warning that the page has
expired. |
| Affects: |
Internet Explorer
(All Platforms/Versions) |
| Solution: |
This is more
of an annoyance than anything. Choose Retry, then refresh. |
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